“We hired you for a reason. We know you have something to contribute, and we don’t want to wait to see what it is.”

“The moment you start to pursue service through the lens of hospitality, you understand there’s nobility in it.”

“Language is how you give intention to your intuition and how you share your vision with others.”

”When you find a group that cares about the same things you care about, you don’t have to hide your passions — you can sing them from the rooftops.”

“Ultimately, this is one of a manager’s biggest responsibilities: to make sure people who are trying and working hard have what they need to succeed.”

“Manage 95 percent of your business down to the penny; spend the last 5 percent ‘foolishly.’”

“All it takes for something extraordinary to happen is one person with enthusiasm.”

“Intention means every decision, from the most obviously significant to the seemingly mundane, matters. To do something with intentionality means to do it thoughtfully, with clear purpose and an eye on the desired result.”

“A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason a drawing should have no unnecessary lines and a machine no unnecessary parts.”