95/5

“Manage 95 percent of your business down to the penny; spend the last 5 percent ‘foolishly.’”

“It sounds irresponsible; in fact, it’s anything but. Because that last 5 percent has an outsize impact on the guest experience, it’s some of the smartest money you’ll ever spend.”

Unreasonable Hospitality, Will Guidara

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Unreasonable Hospitality by Will Guidara would never have been on my radar if I hadn’t heard him speak. Now, I think it should be required reading for every manager.