Hospitality

“The moment you start to pursue service through the lens of hospitality, you understand there’s nobility in it.”

“We may not be saving people’s lives, but we do have the ability to make their lives better by creating a magical world they can escape to — and I see that not as an opportunity, but as a responsibility, and a reason for pride.”

Unreasonable Hospitality, Will Guidara

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Dig deeper from my personal library

Unreasonable Hospitality by Will Guidara would never have been on my radar if I hadn’t heard him speak. Now, I think it should be required reading for every manager.

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