“People usually want to be heard more than they want to be agreed with.”

“The way you do one thing is the way you do everything. That precision in the smallest of details translated to precision in bigger ones.”

“We hired you for a reason. We know you have something to contribute, and we don’t want to wait to see what it is.”

“The moment you start to pursue service through the lens of hospitality, you understand there’s nobility in it.”

“Language is how you give intention to your intuition and how you share your vision with others.”

”When you find a group that cares about the same things you care about, you don’t have to hide your passions — you can sing them from the rooftops.”

“Ultimately, this is one of a manager’s biggest responsibilities: to make sure people who are trying and working hard have what they need to succeed.”

“Manage 95 percent of your business down to the penny; spend the last 5 percent ‘foolishly.’”

“All it takes for something extraordinary to happen is one person with enthusiasm.”