"Trust is the confident belief in an entity to do what is right, to deliver what is promised, and to be the same every time, whatever the circumstances."

"Being proactive provides greater choice and opportunity, and the ability to shape our own destiny."

“Trust forms the foundation for effective communication, associate retention, motivation, and contributions of discretionary energy.”

“We humans crave community, which is a good thing considering that in today’s knowledge economy, no matter who you are or where you work, you have to work with – and through – people. 

“The biggest, scariest, most impossible-seeming accomplishments start with a simple commitment to do them.”

“If you don’t have the courage to state a goal out loud, you’ll never achieve it.”

“People usually want to be heard more than they want to be agreed with.”

“We hired you for a reason. We know you have something to contribute, and we don’t want to wait to see what it is.”

“The moment you start to pursue service through the lens of hospitality, you understand there’s nobility in it.”