“Go the extra mile. Anyone can do it halfway.”

“Always be in the state of becoming.”

“People trust the clear and distrust the vague.”

"Trust is the confident belief in an entity to do what is right, to deliver what is promised, and to be the same every time, whatever the circumstances."

"A leader’s role isn’t only to motivate and uplift; sometimes it’s to earn the trust of your team by being human with them."

“We hired you for a reason. We know you have something to contribute, and we don’t want to wait to see what it is.”

“The moment you start to pursue service through the lens of hospitality, you understand there’s nobility in it.”

“Intention means every decision, from the most obviously significant to the seemingly mundane, matters. To do something with intentionality means to do it thoughtfully, with clear purpose and an eye on the desired result.”

"Customers are not interested in your story. They are, rather, interested in being invited into a story that has them surviving and winning in the end."